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Sanctioned agent detail

Decision Date:
:
2024-08-15 12:00 AM

Agent Name:
:
Li Khoo

MARN:
:
0001790

Decision:
:
Suspended
 

Decision Summary

 
On 15 August 2024, the Office of the Migration Agents Registration Authority (the Authority) decided to suspend Agent, Ms Li Lu Khoo (MARN 0001790) from being registered as a migration agent for a period of 18 months and until certain conditions are met, following an investigation into two complaints in relation to the Agent’s conduct.

The Authority found that the Agent breached her obligations under sections 13, 17, 32, 33(c), 39, 40 and 45 as well as Division 5 of the Code of Conduct for registered migration agents.

The Authority found that the Agent:
• Failed to be honest and frank with the Authority by failing to provide the information and documents prescribed in its statutory notices;
• Failed to provide updates to her clients and remain contactable as would be expected of a RMA;
• Failed to complete work for which she was contracted and paid to complete;
• Caused unnecessary expense or delay to her clients; and
• Failed to maintain and keep adequate record keeping practices.

The Authority was also satisfied that the Agent and was not a person of integrity, or otherwise not a fit and proper person to give immigration assistance.

A redacted copy of the decision is available below.
 
 
Decision File:
:
 

Notes and Activities