Decision Date:
2022-06-09 12:00 AM

Agent Name:
Monica Gruszka



Decision Summary

Decision Date: 9 June 2022
Agent Name: Monica Christine Gruszka
MARN: 1795131
Decision: Suspension

On 9 June 2022, the Office of the Migration Agents Registration Authority (the Authority) suspended the registration of migration agent Ms Monica Christine Gruszka (MARN: 1795131) for a period of 3 years and subject to conditions following an investigation into three complaints in relation to the Agent’s conduct.

The Authority found that the Agent acted in contravention of section 312A of the Act; failed to act on client instructions; submitted applications without her clients’ instruction, knowledge, or consent and engaged in conduct that resulted in her clients becoming unlawful non-citizens. The Agent failed to display a sound working knowledge of migration law and procedure and acted in a manner that unnecessarily increased the cost for her clients.

The Authority was satisfied the Agent failed to act in the legitimate interest of her clients, misled her clients throughout the processing of their applications; and failed to respond to requests from the Department, the AAT, and the Authority.

The Authority found the Agent and was not a person of integrity, or otherwise not a fit and proper person to give immigration assistance. The Agent was found to be in breach of clauses 2.1, 2.3, 2.4, 2.8, 2.9, 2.18, 2.19, 2.23, 5.3, 5.5, 7.2, 9.3, 10.1B, 10.5 and Part 6 of the former Code of Conduct for Registered Migration Agents.

An abridged version of the Authority’s decision can be accessed below. Personal details have been removed in the interests of protecting the privacy of the persons involved.

The Agent lodged an application for review of the Authority's decision with the Administrative Appeals Tribunal on 10 June 2022. The Tribunal issued an interim stay of the suspension on 15 June 2022. On 23 June 2022 the Tribunal ordered that the reviewable decision be stayed until the hearing and determination of the review.
Decision File:

Notes and Activities