You do not have to use a registered migration agent to apply for a visa. But you may need the professional help of a registered migration agent, especially if your case is complex. A registered migration agent can help you apply for a visa by:
- explaining which visa options are available to you
- recommending the best visa option for you
- preparing documents for your visa application
- contacting the Department of Home Affairs to discuss your case
- preparing and submitting a visa application for you
- representing you in, or preparing for, matters before a review tribunal in relation to a visa matter
Registered migration agents know how to prepare and submit a visa application for the best chance of success. Their work can make it easier and faster for the Department to assess your application.
Agents on our register must follow our Code of Conduct when helping you apply for your visa. Agents must:
- keep your money in a separate account until they provide their services
- keep proper client records for 7 years
- tell you about your visa outcome as soon as possible
- keep a professional library with direct access to migration law
- keep their immigration knowledge up to date
- charge fees that are fair for the work they do